Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We’re here to answer your questions and make your shopping experience as smooth as possible. If you need any additional assistance, please feel free to contact us.

1. How long does order processing take?

Orders are prepared and processed within 1 business day after your order is placed. Once your order is ready, it will be shipped.

2. How long does shipping take?

Shipping typically takes 3–4 business days after your order has been prepared and shipped.

3. When will I receive my order?

Our estimated fulfillment timeline is:

• Preparation time: 1 business day
• Shipping time: 3–5 business days

Your order should typically arrive within 4–6 business days, depending on the shipping carrier and destination. Please note that weekends, holidays, and unexpected carrier delays may affect delivery times.

4. What do your low-sugar syrups contain?

Our low-sugar syrups contain stevia as a sweetener, helping provide delicious sweetness with less sugar. For specific ingredients and nutritional information, please refer to the label on each individual product.

5. Will I receive a tracking number?

Yes! Once your order has shipped, you will receive a shipping confirmation with tracking information, if available, so you can follow your package's journey.

6. Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once your order has entered preparation or shipping.

7. What should I do if my order is delayed?

Although we aim to meet our estimated delivery times, occasional delays may occur due to carrier issues, holidays, or unforeseen circumstances. If your order hasn't arrived within the expected timeframe, please contact our customer support team for assistance.

8. Do business days include weekends and holidays?

No. Business days generally refer to Monday through Friday, excluding public holidays. Orders placed on weekends or holidays may begin processing on the next business day.

9. How can I contact customer support?

If you have questions about your order, shipping, or any of our products, please reach out to our customer support team. We're happy to help!

Thank you for shopping with us. We appreciate your support and look forward to serving you!